Terms & Conditions

General conditions of the online store Soven d.o.o. are compiled in accordance withZakonom o varstvu potrošnikov (ZVPot), Zakonom o varstvu osebnih podatkov (ZVOP-1) ter Zakonom o elektronskih komunikacijah (ZEKom-1).

With the online store Soven d.o.o. (hereinafter also “store”) managed by the company:

SOVEN d.o.o., Mariborska cesta 48, 2352 Selnica ob Dravi; registration number: 1539178000; tax number: SI86031082, which is also a provider of e-business services (hereinafter referred to as the seller or Soven d.o.o.) The company was registered in the court register on 15/04/1996, with a change on 26/06/2017 under registration number 10984200. In accordance with the VAT Act, we are a taxable person and we charge 22% VAT on each invoice: The general business conditions determine the operation of the Soven d.o.o. online store, the rights and obligations of the user and the store, and regulate the business relationship between Soven d.o.o. and customers. The general terms and conditions of business are also governed by the individual purchase rules at the collection points of the company Soven d.o.o.

The customer is bound by the general conditions valid at the time of purchase (submission of the online order).

When placing an order, the user is specifically reminded of the general business terms and conditions and confirms his familiarity with them by placing the order. The general terms and conditions are also available for inspection at Soven d.o.o. pick-up points.

Our services

Availability

When choosing items, in addition to the price, you are probably also interested in whether the items are in stock. Are the items in stock? Will the ordered items really be delivered within the specified time? Are the delivery dates listed for the items only for information purposes?

You can check this in person on the phone number 02/674-0574 or send e-mail: komerciala@soven.si

We strive to provide our customers with as accurate information as possible regarding the availability of items. In our warehouse, we always have most of the items in stock, if the items are not in stock, the production deadline is 2 days, if we will not be able to produce the product within this period, we will contact you via the contact information on the placed order and agree on the production deadline.

Similar items

For items that are not available, there is an offer of similar items that you can buy immediately, without waiting. These are specially selected items with similar features and a comparable price. For any additional information, please contact 02/674-0574.

It is also necessary to understand that 90% of these are handmade unique products that are never exactly the same and we reserve the right to deviate in color, thickness, width, pattern, but not by more than max. 20%.

Customer care

Online store Soven d.o.o. was born from the desire to offer customers the best possible service in a very friendly way. In addition to favorable prices, we also wanted to give online shopping added value.

Customer care is thus one of the main priorities of our operation and we realize it in several ways:

• we make sure that purchases on Soven.si are safe, both technically and from the point of view of consumer protection,
• we educate customers about the technical properties of the items and about the rights they have as consumers,
• we make sure that the information in the online store is up-to-date and accurate,
• we always try to resolve potential complications and misunderstandings in favor of the buyer,
• We always try to give the customer the best quality information before the purchase, which is why our product descriptions are extensive, and
• we are always available for additional questions at phone number 02/674-0574 and at the e-mail address: komerciala@soven.si

If you think we can take care of our customers even better, we will be happy with any suggestion!